FAQ’s
FAQs
Frequently Asked Questions (FAQs)
Do you have a question that you don’t have an answer to? The Biaxol FAQ section has gathered all the necessary answers to your questions: shipping options, order tracking, payment methods, information about discounts, and order cancelation.
Order
Yes, the first 24 hours after making your order, at least 48 hours. Contact support for this action.
Yes, you will receive a tracking number via email. You can track your order through courier websites or directly on candygym.fitness.
Yes, we offer various delivery options including home delivery, parcel lockers, and pickup points.
There are many factors that could indicate this, but if you have any problems feel free to contact our support.
In this case you can contact our support to find out further steps. We will do everything to get you your product.
There are a few possibilities if the tracking says delivered but you have not received the package. It’s possible the package was received by someone else. Check if your neighbour, a front desk, receptionist, mailroom, doorman or colleague received the package. Couriers also sometimes drop off packages at the wrong address, street or mailbox. We also recommend reaching out to your post office to find out if they have any information. We recommend waiting a couple of days for the package to turn up, usually, a neighbour or colleague has it. If it never turns up, please get in touch with us so that we can investigate from our side and help you out.
Payments
We accept bank transfers, cash on delivery (COD) where available, CandyCoins, and stable cryptocurrencies.
Your bank transfer payment is fully secure, and we guarantee a 100% refund if your order is canceled before shipment.
Yes, we accept payments via stablecoins for enhanced security and convenience.
CandyCoins are our proprietary virtual currency offering secure transactions with added discounts of 5-10%.
If your order has not yet shipped, we provide a full 100% refund. Post-shipment, refunds vary from 50% to 100% based on the specific product.
Currently, we do not offer installment payments.
Absolutely. Your payment information is encrypted and handled securely.
It could be that you have used up the limit of the code, it could be expired or it is not written correctly.
When you enter our website you will receive a possibility to leave your email and get a discount code, you can also follow our Telegram account @candygym.fitness
Yes! We always love to hear back from our customers. It would greatly help us to improve if you could also write a review for us on Google: XXXXXXXXXXXXXXXXXXXXXXXXXXXX
As our gratitude, send us a screenshot of your legitimate review to our e-mail and get 15% OFF coupon for your next purchase!
Delivery
Sending all orders is simple and easy. We include your name and address on every package. We wrap every item effectively to avoid scratches or damages throughout shipping. We partner with the most qualified delivery companies for fast delivery. As you receive the order, don’t forget to sign for it. It allows us to offer tracked delivery.
Yes, we highly welcome customers all over the World.
Our delivery is swift and reliable, typically arriving within days depending on your location. Shipping in the EU takes 3-7 business days. Outside of the EU, approximately 5-9 business days.
Shipping within Europe costs 8 EUR and outside of Europe – 15 EUR for orders over 60 euro or 69 pounds.
In this case we will do anything to reship you a new package.
Customs need time to do their work, it can take a couple of days up to a couple of weeks for customs to complete the process, which is outside of our control. If the package wasn’t cleared at customs, you would receive a letter. We provide a delivery guarantee, so not to worry. If your package gets confiscated, you can request either a refund or for your package to be reshipped free of charge.
In this case you can contact our support to find out further steps. We will do everything to get you your product.
This is not possible due to the nature of the goods. In the case of chemical products for research, it is not possible to redirect the goods. It is possible to place a new order, for which we will provide you with a 50% discount. In this case, please contact our support team.
Only if the package has been confiscated by customs or in order over 69 euro.
We prioritize your privacy by securely and discreetly packaging all orders.
Couriers typically attempt multiple deliveries or offer alternative pickup locations.
Exchange or Return of Goods
Yes, orders can be canceled or exchanged within 48 hours of dispatch.
No, research-specific products are not eligible due to their sensitive nature.
Non-eligible returns are sent directly for disposal; returns cannot be accepted.
Contact our customer service within 48 hours of dispatch to arrange returns or exchanges.
General
At candygym.fitness, we send our orders from Europe. We guarantee fast and hassle-free worldwide delivery.
Creating an account is recommended but not mandatory. It helps in tracking your orders easily and accessing discounts.
Use the 'Forgot Password' feature on the login page. Instructions will be emailed to you.
You can modify your order only before it has been shipped. Please contact us immediately.
You can subscribe to notifications and we'll alert you when the item is restocked.
Our customer support can be reached via email or through our contact form on candygym.fitness.
You can follow our Telegram profile @candygym.fitness – we are constantly updating it with our news.
Chemical product
"For research purposes" indicates that the product is intended solely for laboratory and experimental use. These substances are not meant for human or veterinary consumption.
Our research chemicals are available in liquid (oil-based), tablet, and capsule forms.
Research substances should be handled strictly following laboratory safety protocols. Always refer to the relevant safety data sheets (SDS) for detailed handling instructions.
No. All research chemicals sold by candygym.fitness are exclusively for laboratory research. They are not intended for personal consumption, veterinary use, or human clinical application.
While a prescription is not required, all buyers must acknowledge that they are qualified researchers capable of safely handling these substances.
Research chemicals must be stored in a cool, dry place away from direct sunlight, moisture, and extreme temperatures. Refer to each product's SDS for specific storage instructions.
All our research products undergo rigorous testing by reputable third-party laboratories, ensuring high purity and authenticity. Certificates of analysis (COAs) are available upon request.
If your research product arrives damaged or compromised, please contact our customer support immediately for further instructions.
Research outcomes depend on various factors, including experimental protocols and objectives. Typically, observable data from research cycles emerge within 2-4 weeks, depending on your study design and product used.
Training on products of candygym.fitness is no different than your regular training sessions. However, our products will allow your body to recover quicker, allowing for more repetitions and heavier working loads. Also, it’s crucial to understand which one could be the best product stack for you.
It typically takes 2-4 weeks for your product cycle to start showing results.
Return Policy
Firstly you need to receive your order and then send it back to us. You will receive your refund as soon as we receive your order back. We do not accept returns of chemical substances.
Yes you can get a refund or we will send you a new product immediately.
Your refund can take up to 14 business days to process into your account once it has been done. Please wait for this allocated time before getting in touch with us.
This can take up to 14 business days.